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Frequently Asked Questions

My Tracking Number isn't working

Tracking usually becomes active around 6PM on the day of dispatch.

If you haven't received a tracking number from either ourselves or the courier, please open the Online Chat at the bottom right of the screen and enter your Order Number (found in your order confirmation email) into the chat box. This will bring up your tracking number.

If this method still doesn't provide you with your order number, please get in touch with us via email. Note that a tracking number will not be generated immediately.

You can track your order on the websites below:

APC Overnight (last 5 numbers of your tracking number)

UPS (Tracking normally starts with 1z)

Royal Mail (Enter full tracking no.)

Can I collect my order from your warehouse?

We are warehouse-based and do not have items on display. However, you are welcome to collect your order from our warehouse in Church Crookham - just select the Click & Collect option at the checkout!

Click & collect orders are normally ready within 1 hour, Monday - Friday 9-5 (excluding bank holidays).

When will my order arrive?

Most orders arrive next working day (Monday-Friday) if ordered before 13:00 and you are on the UK mainland.

Some orders to Scotland may take an extra day, particularly Highland addresses.

1744 products

Frequently Asked Questions