Shipping policy

Our shipping charges outlined on this site are only to the UK mainland EXCLUDING the Scottish Highlands, offshore islands & Northern Ireland. Should you live in the Scottish Highlands, offshore islands or Northern Ireland, or outside the UK then please contact us to discuss your requirements.

We offer free delivery on orders with products totalling £60 (£80 for Highlands Islands and NI) or over including VAT. Please note that this offer is only available to orders placed online.

Shipping Costs

£6 for Mainland UK

£12 for Highlands / Islands and NI

Rest of World £23

You are responsible for ensuring that all the details you give are correct as we cannot be held liable for any mis-delivery arising out of incorrect information that you have provided.

We will process your order as quickly as possible, usually within one working day. Our working days are Monday – Friday excluding  Bank Holidays. We will send you an email with your invoice attached on the day that we despatch your order or when you order is ready to collect.

Once despatched your goods will normally be delivered within 2 working days. (UK Mainland excluding Highlands)

Highlands / NI / Channel islands please allow 3-5 working days

These lead times and delivery times are not binding.

Delivery usually takes place between 9 am and 6 pm, Monday to Friday. Please note that some delivery drivers may operate outside these times. We are unable to accept specific requests for times or days. Parcel will only be left in a safe space if requested by yourself in order notes. A picture will be provided by our delivery companies We can not be held responsible for any packages once left (by your request) and all responsibility if forwarded to the customer.

Some deliveries are made by a tail lift lorry, and therefore you must ensure that we have suitable access and are able to stop and unload safely. Please ensure there is someone available to sign for and unload the delivery, using your own equipment where necessary. Once unloaded it is your responsibility to get the goods inside your premises.

Deliveries can consist of more than one box or pallet. Ensure you check the delivery note and sign for the correct amount.

If there are any signs of damage to your consignment, please notify us immediately on 01252 615977 / contact@woodtowater.co.uk and note this on the delivery manifest. If you suspect significant damage has been caused, do not accept the delivery.