THAW is reinventing personal heating. Offering traditional disposable options and our modern rechargeable lineup of pocket hand warmers and seat pads, THAW gives consumers lasting warmth in even the most bitter cold. In addition to our current lineup, app-controlled smart devices are coming soon.
Tracking usually becomes active around 6PM on the day of dispatch.
If you haven't received a tracking number from either ourselves or the courier, please open the Online Chat at the bottom right of the screen and enter your Order Number (found in your order confirmation email) into the chat box. This will bring up your tracking number.
If this method still doesn't provide you with your order number, please get in touch with us via email. Note that a tracking number will not be generated immediately.
You can track your order on the websites below:
APC Overnight (last 5 numbers of your tracking number)
We are warehouse-based and do not have items on display. However, you are welcome to collect your order from our warehouse in Church Crookham - just select the Click & Collect option at the checkout!
Click & collect orders are normally ready within 1 hour, Monday - Friday 9-5 (excluding bank holidays).
When will my order arrive?
Most orders arrive next working day (Monday-Friday) if ordered before 13:00 and you are on the UK mainland.
Some orders to Scotland may take an extra day, particularly Highland addresses.
