Contact Us

Feel free to contact us at your convenience and we’ll be happy to get in touch with you.

FAQ

UK shipments we aim to send out same day if ordered before 13:00 Monday – Friday,

99% of shipments arrive next working day (Monday – Friday) 

International orders are normally 7-10 working days + customs please be advise we can not control any timings with local customs. 

International shipments leave us 2 or 3 times a week and do not have a daily shipment.

You can Track your order here

Your tracking number will be emailed once dispatched. Tracking numbers normally become active the evening of dispatch when items get to depot. 

APC overnight
UPS
Royal mail 

If you would like to return an item please return to the below address, Please make sure you include your order number and reason. with out and order number it can not be processed. 

All Items need to be returned with in 14 days of delivery and in brand new condition as well as all packaging. 

Faulty items please contact us first as a large number  faults can be resolved before returning.

Wood to Water
Unit 6 Quantum Business Park
Beacon Hill Road
Fleet
Hampshire
GU52 8DY

Our working hours are Monday – Friday 9:30 – 17:30

We are warehoused based and have no physical shop.

You are welcome to pick up your order from the above address.

At Check out you will have an option for “Collection / Pick up”

Collections are normally ready with in 2 hours from order during working hours. 

Our Contact Details

PHONE: 01252 229597

COLLECTIONS/ RETURNS/MAILING ADDRESS:

Wood to Water
Unit 6 Quantum Business Park
Beacon Hill Road
Fleet
Hampshire
GU52 8EA

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